Support
Help with our apps.
Contact support
Email us at info@tstraderz.co.uk. Please include:
- your name and the phone number or email on your account;
- the name of the app, and the tracking or delivery reference if you have one;
- a short description of the problem, and a screenshot if it helps.
Expected response time: within 2 working days.
Support hours: Monday to Friday, 9am–5pm UK time.
Frequently asked questions
Who should I contact about a parcel?
Contact the business that sent it to you. They run the delivery and can see its status. We build the software, and we are not a courier company. We can help with problems using the app itself.
How do I track my parcel?
Open the app and select the delivery from your list. While a rider is on the way, you can follow their location on the map. If you are a recipient without the app, use the tracking link you were sent, if the business has provided one.
The tracking map is not updating. What should I do?
Check that your phone has an internet connection and try reopening the app. Tracking only updates while the rider is on duty and has a signal. If it still does not update, contact us with the delivery reference.
What happens if a delivery fails?
If the rider cannot complete a delivery (for example, nobody is available to receive it), the delivery is marked as failed and the business is told. What happens next, such as another delivery attempt or return to the sender, is decided by that business.
What is proof of delivery?
When a parcel is delivered, the rider can record proof, which may include a photo, an OTP code given by the recipient, a signature, and the GPS location and time of delivery. The business can view it in the app.
I did not receive my parcel but it says delivered.
Contact the business that sent it first. They can check the proof of delivery. If you need help with the app, email us with the delivery reference.
I am a business and want to use your apps.
Email info@tstraderz.co.uk and tell us what you need.
How do I delete my account?
See our Delete Account page.
How is my data used?
See our Privacy Policy.